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9 & 10 NOV 2021


Steve Phillips: Speaking at the Call and Contact Centre Expo

Steve Phillips

Operations Director  -  Busaba Eathai

Boring Basics = High Performance

An overview of the systems, processes, attitudes and direction we have given to our teams in Busaba in our first full “turn around” year as a new senior management team. How we weathered the casual dining storm and now consider ourselves a “survivor” Our three year plan, where and how we are doing on it and why I think the “boring basics” are the key to creating high performing teams and outperforming the market.

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