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19 & 20 OCT 2022

ExCeL LONDON

Ross Pyres: Speaking at the Call and Contact Centre Expo

Ross Pyres

Global Head of Technology at Pret A Manger

Coffee as a service - How Pret brought coffee subscription to market in 4 weeks

As UK restrictions started to lift in Summer 2020 a dedicated ideation team settled on subscription as one way to transform Pret''s relationship with its customers, and set an ambitious target for launch. This is the story of the 4 weeks that followed, from whiteboard sketch to regional pilot, to national launch.

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About Ross Pyres

Ross has worked (and played!) with technology for 15 years. Originally working in banking and fintech companies he decided he wanted to work in an industry that made people happy and followed his other passion in life - food! After helping to grow the technology and data team at Prezzo restaurants, he moved to Pret. Initially responsible for supporting operational applications he shifted focus to concentrate on customer facing digital transformation. He is now responsible for Pret''s technology strategy globally. He finds writing about himself in the third person deeply unnerving.