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19 & 20 OCT 2022


Keith Lewin: Speaking at the Call and Contact Centre Expo

Keith Lewin


Have you really arrived at your destination?

We all know, “the cheque’s in the post” was one of the most hated phrases in the English language. Why? Because it usually wasn’t true.
So, what’s the new most hated phrase? What’s the phrase drivers hate most? My guess is it’s “you’ve arrived at your destination” How often is that not true? Is it the Driver’s equivalent of “the cheque’s in the post”?
I want to spend 20 minutes in the life of the driver — and I invite you to come for the ride in this presentation.

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