The Food Entrepreneur Show logo

19 & 20 OCT 2022

ExCeL LONDON

Ben Rawal: Speaking at the Call and Contact Centre Expo

Ben Rawal

Soft Skills

Creating a High Performing and Emotionally Intelligent Team

What distinguishes a high-performing team from one that regularly fails to meet customer expectations?
This seminar will provide practical tips on how to achieve more from your team(s), particularly those that are customer-facing. Also, understand why key Emotional Intelligence skills such as empathy, self-awareness, and emotional control are essential in creating high performance and outstanding customer relationships.

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